Terms and Conditions
1. Background information
1.1 These general terms and conditions (“general terms and conditions”) apply to you when you place an order as a consumer (“Customer”) via the address www.maxfit.fi and other related pages (“Website”). The agreement is concluded between you and MaxFit Oy, company registration no. 556564-4258 (“MaxFit Oy”). Detailed contact information and other information about MaxFit Oy can be found on the website. The general terms and conditions only apply to consumer customers.
1.2 MaxFit Oy is a reliable online store that complies with distance trade legislation and regulations.
1.3 The Customer must be at least 18 years of age to place an order through the Website. Fitness Wholesale does not accept any credit purchases (credit card, invoice, installment) from persons under 18 years of age. Fitnesstukku reserves the right to reject or change the Customer's order (if, for example, the Customer has provided incorrect personal information and / or has an entry in the credit information).
1.4 MaxFit Oy is not liable if the products are sold out or if the Website contains image or typographical errors (eg errors in product descriptions or technical data), incorrect prices and price adjustments (such as prices changed by suppliers and currency changes) or incorrect information about the product's stock status. . MaxFit Oy has the right to correct any such errors and to change or update the information at any time. If an incorrect price has been reported for a product ordered by the Customer, MaxFit Oy reserves the right to remove this product from the customer's order. All images on the Website are for illustrative purposes only. Such images do not guarantee the quantity of products received by Customer or the exact appearance, operation or origin of the product. MaxFit Oy is not responsible for any information provided by third parties for the Website.
1.5 The Website and all its content are the property of MaxFit Oy or its licensors. The information is protected by intellectual property and marketing laws. This means that copying or use of trademarks, company names, product names, images, graphics and composition, as well as information about products, services and other content without the prior written consent of MaxFit Oy is prohibited.
2. Contracts and Orders
2.1 The customer must accept the general terms and conditions in order to place an order through the Website. By accepting the general terms and conditions, the customer undertakes to comply with the general terms and conditions in full and confirms that he has read the information concerning personal data and cookies and agrees to their use in accordance with MaxFit Oy's data protection policy.
2.2 The purchase agreement is created when MaxFit Oy has confirmed the customer's order and the Customer has received the order confirmation by e-mail from MaxFit Oy. MaxFit Oy urges the customer to keep the possible confirmation of the order confirmation with MaxFit Oy customer service. The customer has the right to cancel the order until MaxFit Oy has confirmed it. If the order is canceled, MaxFit Oy will refund the payments made by the Customer or his payment or credit card company in connection with the order.
3. Customer information, etc.
3.1 MaxFit Oy recommends that the Customer create a user account before purchasing from the Website. When the Customer registers his user account and / or places an order, he will be asked to provide some personal information. The customer confirms that the information provided is correct and complete and is responsible for any errors in the information provided. Information on how MaxFit Oy handles personal data is provided in MaxFit Oy's data protection policy, which is a key part of these general terms and conditions.
3.2 The Customer undertakes to ensure that no one other than the Customer himself uses the Customer's login information. You may not disclose your username or password to anyone and ensure that all documents containing your username and password are stored in a manner that prevents unauthorized access. The customer notifies MaxFit Oy immediately if he suspects that an unauthorized person has access to the customer's password. The Customer is responsible for all purchases made with his / her login information, if the Customer has not made the above-mentioned notification.
3.3 If MaxFit Oy suspects that the Customer is abusing its user account or login information or otherwise violating the general terms and conditions, MaxFit Oy has the right to block the Customer's access to his or her user account.
4. Prices, costs and payment
4.1 The prices given on the Website only apply to orders placed on the Website. All prices are in euros and include VAT. Prices do not include payment and delivery costs, which are stated separately.
4.2 The Customer may pay for his purchases in the manner specified on the Website. Read more about the payment methods and discounts we offer on the Payment Terms page. MaxFit Oy has the right to charge the Customer in connection with the order, unless the Customer has selected and MaxFit Oy has accepted invoicing or another similar payment method. In connection with invoicing or installments, MaxFit Oy or its partners may obtain the Customer's credit information from a third party. In such a case, you will be notified. MaxFit Oy reserves the right not to offer all payment methods at all times or, alternatively, to change the payment method if the payment method chosen by the Customer does not work when fulfilling the order for some reason. Please note that restrictions on available payment methods are stated on the Website.
5. Special offers
5.1 MaxFit Oy may from time to time have offers on the Website whose terms are more favorable than those specified in these general terms and conditions, eg in connection with payment or an extended right of cancellation. Such terms and conditions are valid for the duration of the special offer and for certain products specified by MaxFit Oy. MaxFit Oy reserves the right to cancel such special offers at any time. When the special offer ends or is canceled, these general terms and conditions apply without any changes. All offers for certain products on the Website are valid as long as there is enough goods. Offers, codes, campaigns, and the like cannot be combined.
6. Delivery and transportation
6.1 Products in stock will normally be delivered within the business days indicated on the Website. Unless otherwise agreed (eg when booking products that are not in stock), delivery will take place within 30 working days after MaxFit Oy has confirmed the order in writing with the help of the order confirmation. You can find more information about MaxFit Oy's product deliveries and delivery terms here.
6.2 The estimated delivery time is stated in the order confirmation, at checkout and / or on the website on the product page. If delivery is delayed, MaxFit Oy will notify you and continue to monitor the order. Unless otherwise expressly agreed and if delivery is delayed for more than 30 business days for reasons beyond the Customer's control, you have the right to cancel your purchase.
6.3 If the package has to be picked up from a certain place of delivery, the Customer will pick it up within the time specified in the notice. Packages are usually picked up in person, using a valid ID and order number. The customer will receive a delivery notice specifying when and where the package can be picked up or received. The notice may be sent by e-mail, regular mail and, if the Customer has provided a mobile phone number, also by telephone or text message. If the customer does not pick up the package, Fitnesstuku has the right to charge the customer 25 euros for labor and delivery costs. Please note that the right of cancellation and free return do not apply to packages not picked up.
7. Right of withdrawal
7.1 When the Customer purchases products from the Website, he has a 14-day cancellation period in accordance with applicable consumer law. This means that the Customer has the right to cancel any purchase by notifying MaxFit Oy within 14 days of the Customer or his representative receiving the ordered product (cancellation period). Please note that if the quality of the product has suffered more than it was necessary to review the product's features and operation at the time of purchase, a refund will be made for the product's current declining value. For example, incorrect or damaged packaging for the product.
7.2 The right of withdrawal does not apply to the following products:
sealed products (for example, supplements, electronics and similar products)
products that deteriorate or spoil rapidly (for example, supplements, health products and other foods with a short shelf life)
products that have been manufactured according to the customer's instructions or that are otherwise customer-specific.
digital content provided by means other than physical media (for example, computer programs, applications, games, music, videos, or text that is made available to you through download or streaming)
Equipment and electronics, such as a massage hammer, (damaged original packaging), see section 7.1 above
Intimate products (eg lingerie, swimwear, socks, panties)
The right of cancellation can only be applied to ordered product packages. MaxFit Oy does not only accept partial returns for ordered entities (you can return the ordered and unopened entity). If you have purchased The Box, the right of cancellation only applies to the unopened package.
7.3 By accepting these general terms and conditions, the customer understands and accepts that the right of withdrawal does not apply to any digital content that has not been delivered by tangible means.
7.4 If the Customer orders a product that is not subject to the right of withdrawal, the Customer will be clearly notified. If the product has a seal, the Customer may not break the seal if he wishes to exercise his right of cancellation. The right of cancellation expires when the Customer breaks the seal. All technical seals (eg serial number) are also considered to be seals.
7.5 If the Customer wishes to cancel the purchase, the Customer must send a clear message to MaxFit Oy before the end of the cancellation period as specified on the Right of Cancellation, Return and Appeal page. In the message, the Customer must indicate his name, address and other relevant information, such as order reference, invoice number and product name. If the Customer does not wish to use the above-mentioned alternative message, he may use the standard form of the National Competition and Consumer Agency's right of withdrawal (see www.kkv.fi).
7.6 If the Customer exercises his right of cancellation, MaxFit Oy will pay the product return costs. The product must be returned within 14 days of MaxFit Oy being notified of the cancellation. The product must be shipped well packaged, in good condition and in its original box and / or packaging. All returns must be sent to MaxFit Oy in accordance with the methods and instructions stated on the Website, which can be found here.
7.7 For products with special conditions, the Customer will pay a refund unless otherwise stated on the product page.
7.8 When the Customer cancels his purchase, MaxFit Oy will refund the amount paid by the Customer for the product, including delivery fees. The refund does not cover additional delivery costs due to the fact that the Customer has chosen a standard delivery other than that offered by MaxFit Oy. If only part of the order is returned, delivery costs will not be refunded. MaxFit Oy has the right to deduct from the refundable amount an amount corresponding to the impairment of the product compared to the original value of the product, if and to the extent that such impairment is due to the fact that the Customer has processed the product more than necessary to determine its function or properties.
7.9 MaxFit Oy will repay the amount without undue delay. However, MaxFit Oy may postpone the refund until MaxFit Oy has received the product or the Customer has provided proof of the return of the product, eg in the form of a delivery certificate. Repayment will be made to the Customer using the payment method chosen by the customer, unless otherwise agreed or if there is an obstacle to such repayment.
8.1 All products sold by MaxFit Oy are approved for use in Finland.
9. Products with special conditions
9.1 Please note that certain products have "Special Terms" on the product pages. These products are subject to the terms and conditions set forth in this section.
9.2 The product is not delivered from MaxFit Oy's warehouse but directly from the supplier.
9.3 After ordering a product with special conditions, the Carrier will contact you to agree on a delivery date and time.
9.4 The product will be delivered to the given postal address (to the gate if you live in an apartment building). If you live on an island with limited access, it is possible that you will need to pick up your order from the nearest post office. Alternatively, it may take longer to receive your order with the carrier using a third party.
9.5 We are not currently in a position to provide installation or carrying assistance.
9.6 Freight is included in the price, which means that you will not be charged for additional delivery costs. Please note that if you wish to return the product, you will be charged Shipping Costs, which can be up to € 150 depending on the product. In order for the return to be accepted, the product must be packed in intact original packaging. If the packaging is damaged, the return will not be accepted.
9.7 We reserve the right to extended delivery times if the product is out of stock from the supplier.
9.8 We reserve the right to charge the customer up to € 75 if the package cannot be delivered on time due to incorrect delivery information provided by the customer or if the customer does not respond when contacting the carrier.
9.9 We reserve the right to charge additional costs incurred if you wish to change the delivery address and the carrier will charge for this action.
9.10 The customer is obliged to check that the delivery includes all parts of the consignment mentioned in the consignment note and that the package is undamaged upon receipt. Any errors must be recorded in the carrier's consignment note.
10. Warranties and Complaints
10.1 Certain MaxFit Oy products may have a warranty. Information on the warranty period and special conditions for each product is given on the product page. Product warranties only cover manufacturing defects and therefore do not cover any defect resulting from any individual change in the function or appearance of the product, such as rebuilding, upgrading, or otherwise configuring the product. The customer's order confirmation serves as a guarantee certificate.
10.2 The right of appeal applies to products that are defective in accordance with applicable consumer protection legislation. The customer who wishes to exercise his right to appeal against the product must contact MaxFit Oy as soon as possible after the defect is detected, using the contact information provided on the Website. Complaints made by the Customer within two months of the discovery of the defect shall always be deemed to have been made within the appropriate time. The customer has the right to make a complaint about the products purchased from the website within a reasonable time of receipt of the product.
In complaint and warranty matters, MaxFit Oy reserves the right to a slightly longer processing time in order to receive a response from the product manufacturer.
10.3 MaxFit Oy is responsible for the transport costs of all refunds caused by accepted complaints.
10.4 Once the product that is the subject of the complaint has been returned and the complaint has been accepted, MaxFit Oy will pay the Customer a refund in accordance with the applicable consumer protection legislation. MaxFit Oy strives to make the payment within 30 days from the date MaxFit Oy has received the complaint, but the payment may be delayed depending on the nature of the product. MaxFit Oy reserves the right to reject any complaint if the product does not prove to be defective in accordance with applicable consumer protection legislation. With regard to complaints, MaxFit Oy follows the instructions given by the Consumer Disputes Board (www.kuluttajariita.fi).
11. Force majeure
11.1 MaxFit Oy is not responsible for circumstances beyond its control, such as changing legislation, government measures, strikes, closures, sabotage, wars, terrorism, fires, floods, natural disasters or similar events. In these situations, MaxFit Oy will charge the full purchase price. If the delay lasts for more than 2 months, the Customer has the right to terminate the contract immediately without any obligation to pay damages.
12. Changes to the General Terms and Conditions
12.1 MaxFit Oy reserves the right to change these general terms and conditions at any time. Any changes to these General Terms and Conditions will be posted on the Website. The changes take effect when the Customer has accepted the general terms and conditions (in connection with a new purchase or browsing the website) or alternatively 30 days after MaxFit Oy has notified the Customer of the changes. However, MaxFit Oy recommends that the Customer visit the website regularly for information on changes to the general terms and conditions.
13. Applicable Law and Dispute Resolution
13.1 All disputes will generally be resolved by agreement after discussions with MaxFit Oy's customer service.
13.2 If the dispute cannot be resolved with MaxFit Oy's customer service, you can turn to the Finnish Consumer Disputes Board as a customer. You can find more information about the Consumer Disputes Board here. You can also lodge a complaint online at the European Commission's Dispute Resolution website at http://ec.europa.eu/consumers/odr. If you file a complaint on that site, your case will be automatically forwarded to the dispute resolution body in the correct country. This resolution body will then contact us and we will try to resolve the dispute without requiring a court hearing.
In the event of a dispute, MaxFit Oy will comply with the decision of the Finnish Consumer Disputes Board or an equivalent dispute resolution body.
13.3 Disputes concerning the interpretation or application of the General Terms and Conditions shall be interpreted in accordance with Finnish law and shall be resolved in accordance with Section 135.2. or ultimately by the general courts.
These terms and conditions have been prepared by MaxFit Oy on November 30, 2020.